Terms of sale

Article 1 – Scope of Application

These General Terms and Conditions of Sale apply without restriction to all sales concluded by the company DEGRHAAL.AU, a sole proprietorship with its registered office at 1, Grant's Row, Dublin 2, D02HX96, Ireland, registered with the Registry of the Chamber of Trades and Crafts of  21235939522 (hereinafter referred to as "the Seller" or "degrhaal.au") with non-professional buyers (hereinafter referred to interchangeably as "The Client or Clients"), wishing to purchase the products offered for sale by the Seller (hereinafter referred to as "The Product" or "The Products") on the website www.degrhaal.au (hereinafter "the Site"). They specify in particular the conditions for placing an order, payment, delivery, and warranty of the Products ordered by the Clients. The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity, are presented on the Site, on the page corresponding to each Product. The Seller uses the necessary technical means to display the colors of the items offered on the Site as faithfully as possible. However, the resolution of computer, tablet, and smartphone screens varies from one device to another; the Seller cannot guarantee 100% display of the actual colors. Product offers are within the limits of available stocks. These General Terms and Conditions of Sale apply to the exclusion of all other conditions. These General Terms and Conditions of Sale are systematically communicated to any Client prior to placing any order and will prevail, if necessary, over any other version or conflicting document. The Client declares to have read and accepted these General Terms and Conditions of Sale before ordering on the Site. These General Terms and Conditions of Sale may be subject to subsequent modifications; the version applicable to the Client's purchase is the one in force on the date of the order on the Site. The validation of the order by the Client constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale. The Products are offered for sale worldwide, excluding countries subject to import restrictions.

Article 2 – Order of Products

Product orders are placed on the website accessible at the following address: www.degrhaal.au. To be able to order Products, the Client must first create an account on the Site and provide all the necessary elements for identification. The sale will only be considered final after the Seller has sent the Client (by email) confirmation of the acceptance of the order and after the Seller has received full payment (including any delivery charges) previously paid when placing the order. However, the order can be canceled by the Client on his customer account no later than 6 hours after its completion. In the event of unavailability of a product whose order has been definitively confirmed, the Seller will inform the Client by email. All or part of the order will be canceled, and the Client will be refunded within a maximum of 10 working days by the means of payment used. The available items ordered at the same time cannot be canceled. It is the responsibility of the Client to check the accuracy of the order and to immediately report any errors to the Seller. The Seller reserves the right to cancel or refuse any order from a Client with whom there is a dispute concerning the payment of a previous order.

Article 3 – Prices

3.1 – Product Prices The Products are sold at the prices in force listed in the Seller's catalog on the day of the order. Prices are expressed in Australian dollar, excluding tax and including tax. 3.2 – Product Delivery Charges – Customs Fees For any order under $95 including tax, delivery charges are the responsibility of the Client. For any order over $95 including tax, the delivery charges for the Products are free for the Client. Delivery charges are calculated before validation of the order by the Seller. In the event of shipment of the Products to a territory outside Australia, the prices do not include customs duties as well as any import charges, which are the exclusive responsibility of the Client. The delivery of products to the territory of Australia is provided by AUSTRALIA POST. The delivery of products to any other country or overseas department or territory is provided by DPD.

Article 4 - Payment Terms

The price is paid in full (including delivery charges for orders under $95) when ordering Products on the Site. Payment can be made by credit card (Visa, MasterCard, American Express, other credit cards), by Stripe, or by Paypal. The Seller will not be required to validate the order and deliver the Products ordered by the Client if the price, and if applicable, the delivery charges, have not been previously paid in full under the conditions and above mentioned. Payments made by the Client will be considered final only after effective receipt of the amounts due by the Seller. Furthermore, and in accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing his banking information during the sale, the Client authorizes the Seller to debit his card for the amount related to the indicated price. The Client confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In case of error or inability to debit the card, the Sale is immediately terminated by operation of law, and the order is canceled.

Article 5 – Delivery of Products – Deliveries

The Products ordered by the Client on the Site will be shipped to Clients within FIVE (5) working days from the validation of the order by the Seller. If the ordered Products have not been shipped within THIRTY (30) days after the order validation date (excluding orders for customized Products), for any reason other than force major, the sale may be terminated at the written request of the Client under the conditions provided for in Articles L 216-2, L216-3, and L241-4 of the Consumer Code. The sums paid by the Client will then be refunded to him no later than FOURTEEN (14) days following the date of denunciation of the contract, excluding any compensation or deduction. Delivery Methods of Products Delivery consists of the transfer to the Client of physical possession of the Product. Except in special cases or unavailability of one or more Products, the ordered Products will be delivered in one go. Deliveries are made by the carrier mentioned in Article 3.2 of these General Terms and Conditions of Sale to the address indicated by the Client during the order. The Client must ensure that the address communicated during the order is accessible and identifiable by the carrier. Orders are delivered in mainland Australia within an indicative period of 5 working days from their shipping date. Orders outside mainland Australia are delivered within an indicative period ranging from 5 to 20 working days from the date of order shipment. In the event of a special request from the Client regarding the packaging or transport conditions of the ordered Products, duly accepted by the Seller, the related costs will be subject to specific additional invoicing, on a quote previously accepted by the Client. Claims Regarding the Delivery of Products The Client is required to ensure the conformity of his order upon receipt. The Client must report any absences or possible damages to products no later than FIVETEEN (15) days from the date of delivery of the order. In accordance with the provisions of Article L 224-65 of the Consumer Code, the Client must also report any absences or possible damages to the Product(s) to the carrier responsible for delivering the order no later than FIVETEEN (15) days from the date of delivery of the order. The Seller will refund or replace as soon as possible and at its expense, the delivered Products whose lack of conformity or apparent or hidden defects have been duly proven by the Client, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in the "Seller's Liability - Legal Guarantees" article of these General Terms and Conditions of Sale. In the event that the Carrier has declared your package delivered but you contest this delivery, the Seller may, if necessary, request a written attestation accompanied by a copy of your identity document in order to take any useful action.

Article 6 – Transfer of Ownership of Products – Transfer of Risks of Products

6.1 – Transfer of Ownership of Products to the Client The transfer of ownership of the Seller's Products to the Client will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products. 6.2 – Transfer of Risks of Products to the Client Regardless of the date of transfer of ownership of the Products, the transfer of risks of loss and deterioration related thereto will only take place when the Client physically takes possession of the Products, in accordance with the provisions of Article L 216-4 of the Consumer Code. The Products, therefore, travel at the Seller's risk. Exception: When the Client uses a carrier that he has chosen himself, independent of the Seller, the transfer of risks is made at the time of delivery by the Seller of the Products ordered by the Client to the carrier chosen by the Client. The Products here travel at the Client's risk. If the product under the responsibility of the carrier has not been delivered for any other reason related to customs, strikes, damage, or any other cause of force major as defined by the courts, the sale may be terminated, and the Client may obtain restitution of his payment, excluding any other compensation or damages and interest. In the event of delivery abroad, the Seller's liability cannot be engaged in the event of non-compliance with the legislation of the destination country of the parcels. It is the responsibility of the Client to check with local authorities the possibilities of importing and using the products available on the site.


ARTICLE 7 – RETURNS – RIGHT OF WITHDRAWAL

7.1 – Return Policy All Products sold on the site benefit from the "satisfied or refunded" clause unless it's a special order to the Seller or products personalized at the Client's request. Unsealed, damaged, soiled, or incomplete Products cannot be returned.

7.2 – Exclusion of the right of withdrawal for Customized ProductsIn accordance with the provisions of Article L 221-28 of the Consumer Code, the right of withdrawal does not apply to products unsealed by the Client, as they cannot be returned for reasons of hygiene and health protection.

7.3 – Deadline In accordance with the provisions of Article L221-18 of the Consumer Code, the Client has a period of FOURTEEN (14) days from the receipt of the Product to exercise his right of withdrawal from the Seller (excluding excluded products mentioned in Article 7.2). This is without having to justify reasons or pay penalties, for exchange or refund, provided that the Products are returned in their original packaging, unsealed, and in perfect condition within FOURTEEN (14) days following the notification to the Seller of the Client's withdrawal decision. Products returned outside the withdrawal period are subject to exceptional authorization from the Seller.

7.4 – Exercise of the right of withdrawal Products must be returned in their original and complete condition (packaging, accessories, instructions...) allowing their resale as new, accompanied by the purchase invoice. For any Product return, the Client must follow the return procedure available on the Site. In the case of a return, the risk lies with the Client, who will be responsible for any damage to the Product during its return. Any damaged Product will be returned to him.

7.5 – Return Costs – Refund Return costs are borne by the Client. In the event of a return, only the price of the purchased Product(s) and the delivery costs are refunded within FOURTEEN (14) days of receipt by the Seller of the Products returned by the Client under the conditions provided for in this article. The refund will be made directly to the payment method used by the Client. In case of payment with a credit, the return will result in the issuance of a new credit. Credits are not refundable.

ARTICLE 8 – SELLER'S LIABILITY REGARDING PRODUCTS – LEGAL WARRANTIES REGARDING PRODUCTS

8.1 – Legal Warranties Products benefit automatically and without additional payment, in accordance with legal provisions, from:

  • The legal conformity guarantee, for apparently defective, damaged, or non-compliant Products, according to the provisions of Article L 217-4 of the Consumer Code.
  • The legal warranty against hidden defects resulting from a defect in material, design, or manufacturing affecting the delivered Products, in accordance with the provisions of Article 1641 of the Civil Code. In the conditions and according to the methods referred to below and defined in the appendix to these General Terms and Conditions of Sale (Conformity Guarantee / Hidden Defects Guarantee).

8.1.1 – Implementation of the legal conformity guarantee It is recalled that within the framework of the legal conformity guarantee, the Client:

  • Has a period of TWO (2) years from the delivery of the Product to act against the Seller.
  • Can choose between the repair or replacement of the Product, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code.
  • Is exempt from proving the existence of the conformity defect of the Product during the TWENTY-FOUR (24) months following the delivery of the Product. The Client may assert the legal conformity guarantee within TWO (2) years of the Product's delivery. Without prejudice to the provisions of Article L 217-12 of the Consumer Code, the Client undertakes to inform the Seller of the conformity defect in writing as soon as he discovers said defect, so that the latter can take all necessary measures. The Client must return the defective Products to the Seller in the condition in which they were received, at his expense. The return costs of defective Products will be borne by the Seller.

8.1.2 – Implementation of the legal warranty against hidden defects It is recalled that within the framework of the warranty against hidden defects, the Client:

  • Has a period of TWO (2) years from the delivery of the Product to act against the Seller.
  • Can choose between the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.The Client may assert the legal warranty against hidden defects within TWO (2) years of discovering the defect. The Client must return the defective Products to the Seller in the condition in which they were received, at his expense. The return costs of defective Products will then be refunded by the Seller.

8.2 Refund or replacement of non-compliant or defective Products The Seller will refund or replace Products deemed non-compliant or affected by a defect. In the case of delivery, shipping costs will be refunded based on the invoiced rate, and return costs will be refunded upon presentation of receipts. Refunds for Products deemed non-compliant or affected by a defect will be made as soon as possible and no later than THIRTY (30) days following the Seller's finding of the conformity defect or hidden defect. The refund will be made directly to the payment method used by the Client.

8.3 – Exclusions of Liability The Seller's liability cannot be engaged in the following cases:

  • In case of delivery of Products abroad: non-compliance with the legislation of the country in which the Products are delivered, which the Client must verify.
  • In case of misuse of the Products, negligence, or lack of maintenance on the part of the Client.
  • In case of normal wear and tear of the Products.
  • In case of accident or force major. The Seller's warranty is, in any case, limited to the replacement or refund of non-compliant or defective Products.

ARTICLE 10 – DISCLAIMER OF LIABILITY The Seller cannot be held responsible for damages of any kind, whether material, immaterial, or bodily, direct or indirect, that could result from the improper use of the Product. Before any order, the Client must carefully consult the description of each Product to ensure its composition and the presence of ingredients contraindicated for personal use (allergies, etc.). The Seller's liability will in any case be limited to the amount of the sale and cannot be invoked for simple errors or omissions that may have persisted despite all precautions taken in presenting the Product.

ARTICLE 11 – INTELLECTUAL PROPERTY The Seller remains the owner of all intellectual property rights on the Products, including those made to measure at the Client's request, if applicable. The Client, therefore, refrains from reproducing the Products without the express, written, and prior authorisation of the Seller, which may be subject to financial compensation. Any total or partial reproduction of the Products and/or the DEGRHAAL PARIS brand is strictly prohibited and may constitute an act of counterfeiting.

ARTICLE 12 – PROCESSING OF PERSONAL DATA Personal data collected from the Client are subject to computer processing carried out by the Seller in accordance with the provisions of Australia Regulation 2016/679 of April 27, 2016, amended on May 23, 2018 (known as the General Data Protection Regulation – GDPR). They are recorded in its customer file and are essential for processing his order. This information and personal data are also kept for security purposes, to comply with legal and regulatory obligations. They will be kept for as long as necessary for the execution of orders and any applicable guarantees. The data controller is the Seller. Access to personal data will be strictly limited to the employees of the data controller, authorised to process them due to their functions. The information collected may possibly be communicated to third parties linked to the company by contract for the performance of subcontracted tasks, without the Client's authorisation being necessary. In the context of the performance of their services, third parties have limited access to the data and are required to use it in compliance with the provisions of applicable data protection legislation. Outside of the cases mentioned above, the Seller undertakes not to sell, rent, transfer, or give access to third parties to the data without the prior consent of the Client, unless compelled by a legitimate reason. If the data is to be transferred outside Australia, the Client will be informed, and the measures taken to secure the data will be specified (for example, the external provider's adherence to the Privacy Shield, adoption of standard data protection clauses validated by the CNIL, adoption of a code of conduct, obtaining CNIL certification, etc.). In accordance with applicable regulations, the Client has the right of access, rectification, erasure, and portability of his data, as well as the right to object to processing for legitimate reasons, rights that he can exercise by contacting the data controller at the following email address: admin@degrhaal.au.

ARTICLE 13 – OPPOSITION TO TELEPHONE SOLICITATION In accordance with the provisions of Article L 223-2 of the Consumer Code, the Client has the option of registering on the BLOCTEL opposition list to oppose any subsequent telephone solicitation.

ARTICLE 14 – UNFORESEEN CIRCUMSTANCES These General Terms and Conditions of Sale expressly exclude the legal regime of unforeseen circumstances provided for in Article 1195 of the Civil Code for all sales operations of the Seller's Products to the Client. The Seller and the Client therefore each waive the right to invoke the provisions of Article 1195 of the Civil Code and the regime of unforeseen circumstances provided for therein. They undertake to fulfil their obligations even if the contractual balance is upset by circumstances that were unforeseeable at the time of the sale, even if their performance proves to be excessively onerous and to bear all economic and financial consequences.

ARTICLE 15 – FORCED EXECUTION IN KIND In the event of a breach by either Party of its obligations, the Party victim of the failure has the right to request the forced performance in kind of the obligations arising from these. In accordance with the provisions of Article 1221 of the Civil Code, the creditor of the obligation may pursue this forced performance after a simple formal notice sent to the debtor of the obligation by registered letter with acknowledgment of receipt has remained unsuccessful, unless it proves impossible, or if there is a manifest disproportion between its cost for the debtor, acting in good faith, and its interest for the creditor. By express derogation from the provisions of Article 1222 of the Civil Code, in the event of a breach by either Party of its obligations, the Party victim of the failure cannot itself enforce the obligation by a third party at the expense of the defaulting Party. The creditor of the obligation may, however, request in court that the defaulting Party advance the sums necessary for this execution. The Party victim of the failure may, in the event of non-performance of any of the obligations incumbent on the other Party, request the resolution of the contract in accordance with the provisions of the "Resolution of the Contract" article.

ARTICLE 16 – EXCEPTION OF NON-PERFORMANCE

It is reminded that, in accordance with Article 1219 of the Civil Code, each Party may refuse to perform its obligation, even if it is due, if the other Party does not perform its own and if this non-performance is sufficiently serious, i.e., likely to call into question the continuation of the contract or fundamentally upset its economic balance. The suspension of performance will take effect immediately upon receipt by the defaulting Party of the notification of the breach sent to it for this purpose by the Party victim of the default, indicating the intention to apply the exception of non-performance until the defaulting Party has remedied the observed breach, notified by registered letter with acknowledgment of receipt or any other durable written medium allowing proof of sending. This exception of non-performance can also be used preventively, in accordance with the provisions of Article 1220 of the Civil Code, if it is manifest that one of the Parties will not perform its obligations at the due date, and the consequences of this non-performance are serious enough for the Party victim of the default. This faculty is used at the risks and perils of the Party taking the initiative. The suspension of performance will take effect immediately upon receipt by the presumed defaulting Party of the notification of the intention to apply the preventive exception of non-performance until the presumed defaulting Party performs the obligation for which a future breach is manifest, notified by registered letter with acknowledgment of receipt or any other durable written medium allowing proof of sending.

ARTICLE 17 – FORCE MAJEURE

The Parties shall not be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force major, within the meaning of Article 1218 of the Civil Code. The Party noting the event must immediately inform the other party of its inability to perform its service and justify it to the other party. The suspension of obligations cannot, in any case, be a cause of liability for non-performance of the obligation in question, nor induce the payment of damages or penalties for delay. The performance of the obligation is suspended for the entire duration of the force major if it is temporary and does not exceed a duration of THIRTY (30) days. Therefore, upon the disappearance of the cause of the suspension of their mutual obligations, the Parties will make every effort to resume the normal performance of their contractual obligations as soon as possible. To this end, the hindered Party will notify the other of the resumption of its obligation by registered letter with acknowledgment of receipt or any extrajudicial act. If the hindrance is final or exceeds a duration of SIXTY (60) days, this Agreement will be terminated purely and simply in accordance with the terms defined in the "Resolution for Force Major" article. During this suspension, the Parties agree that the costs incurred by the situation will be divided in half.

ARTICLE 18 – CONTRACT RESOLUTION

18.1 – Resolution for Serious Non-Performance

In the event of serious non-performance that qualifies as "Force major," it is expressly agreed that the Parties may automatically terminate this contract, without notice or formality.

18.3 – Resolution for Default by a Party – Resolutive Clause

In the event of non-compliance by either Party with the obligations under this contract, it may be terminated at the option of the injured Party. It is expressly understood that this resolution for the default of a party to its obligations will take effect automatically THIRTY (30) days after the sending of a notice to perform, in whole or in part, that remains, in whole or in part, without effect, notified by registered letter with acknowledgment of receipt. This notice must mention the intention to apply this clause.

Common Provisions to Resolution Cases

It is expressly agreed between the Parties that the debtor of an obligation to pay under this agreement will be validly put in default by the mere eligibility of the obligation, in accordance with the provisions of Article 1344 of the Civil Code. The services exchanged between the Parties from the conclusion of the contract until its resolution, which can only find their utility through the complete execution of it, will give rise to full restitution. In any case, the injured Party may request damages in court.

ARTICLE 19 – APPLICABLE LAW – LANGUAGE

By express agreement between the parties, these General Terms and Conditions of Sale and the operations arising from them are governed by and subject to Australian law. These General Terms and Conditions of Sale are drafted in English. In the event that they are translated into one or more foreign languages, only the English text shall prevail in the event of a dispute.

ARTICLE 20 – DISPUTES – RESORT TO CONSUMER MEDIATOR

ALL DISPUTES ARISING FROM PURCHASE AND SALE OPERATIONS CONCLUDED IN ACCORDANCE WITH THESE GENERAL TERMS AND CONDITIONS OF SALE THAT COULD GIVE RISE TO DISPUTES REGARDING THEIR VALIDITY, INTERPRETATION, EXECUTION, RESOLUTION, CONSEQUENCES, AND SEQUELS AND WHICH COULD NOT HAVE BEEN RESOLVED AMICABLY BETWEEN THE SELLER AND THE CLIENT WILL BE SUBMITTED TO THE COMPETENT COURTS OF THE NATIONAL TERRITORY UNDER COMMON LAW CONDITIONS. It is hereby specified that, in accordance with the provisions of Article R 631-3 of the Consumer Code, the client can seize: one of the territorially competent jurisdictions under the code of civil procedure, the jurisdiction of the place where he resided at the time of the conclusion of the contract, or the jurisdiction of the occurrence of the harmful event. In case of dispute, an amicable solution will be sought prior to any legal action. In accordance with Article L. 612-1 of the Consumer Code, the consumer, subject to Article L.152-2 of the Consumer Code, has the possibility of initiating a request for amicable resolution by mediation, within a period of less than one year from his written complaint to the professional. This establishment has designated, by registration under number, CNPM MEDIATION CONSUMPTION as the consumer mediation entity. To seize the mediator, the consumer must formulate his request as follows:

ARTICLE 21 – PRE-CONTRACTUAL INFORMATION – ACCEPTANCE OF THE CLIENT

The Client acknowledges having received, prior to the immediate purchase or placing of the order and the conclusion of the contract, in a clear and understandable manner, these General Terms and Conditions of Sale and all the information listed in Article L.221-5 of the Consumer Code, and in particular the following information: the essential characteristics of the Product(s), the price of the Products and ancillary costs (delivery, for example) in the absence of immediate execution of the contract, the date or deadline by which the Seller undertakes to deliver the Product, information concerning the identity of the Seller, its postal, telephone and electronic contact details, and its activities, if they do not result from the context, information on legal and contractual guarantees and their implementation methods, the possibility of resorting to conventional mediation in the event of a dispute. The fact for a natural person (or legal entity) to order one or more Product(s) implies adhesion and full acceptance of these General Terms and Conditions of Sale and the obligation to pay for the ordered Product(s), which is expressly acknowledged by the Client, who waives, in particular, any reliance on any contradictory document, which would be unenforceable against the Seller.

ARTICLE 22 – CUSTOMER SERVICE

Our customer service can be reached: via the "contact us" section of the Site by email: admin@degrhaal.au

ARTICLE 23 – SELLER'S CONTACT INFORMATION

The Seller's contact details are as follows:  Email address: ADMIN@DEGRHAAL.AU

ANNEX 1 - PROVISIONS RELATING TO THE LEGAL GUARANTEES OF THE CONSUMER CODE

Article L217-4 of the Consumer Code The seller is obliged to deliver goods in conformity with the contract and is responsible for defects in conformity existing at the time of delivery. It is also liable for defects in conformity resulting from packaging, assembly instructions, or installation when it has been charged with it by the contract or has been carried out under its responsibility.

ARTICLE L217-5 OF THE CONSUMER CODE

To be in conformity with the contract, the good must: be suitable for the customary use of a similar good and, where applicable: correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model present the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer, or his representative, in particular in advertising or labelling - present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

ARTICLE L217-12 OF THE CONSUMER CODE

The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.

ARTICLE L217-16 OF THE CONSUMER CODE

When the buyer asks the seller, during the course of the commercial guarantee that was granted to him upon the acquisition or repair of a movable property, for restoration covered by the guarantee, any period of immobilisation of at least seven days is added to the duration of the guarantee that remained to run. This period runs from the buyer's request for intervention or the availability for repair of the property in question, if this availability is later than the request for intervention.

ARTICLE 1641 OF THE CIVIL CODE

The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given it a lower price, if he had known them.

ARTICLE 1648 PARAGRAPH 1 OF THE CIVIL CODE

The action resulting from redhibitory defects must be brought by the buyer within a period of two years from the discovery of the defect.

ANNEX 2 – WITHDRAWAL FORM

This form must be completed and returned only if the Client wishes to retract the order placed on degrhaal.au, except for exclusions or limits to the exercise of the right of withdrawal following the applicable General Terms and Conditions of Sale. To the attention of: DEGRHAAL AUSTRALIA Order of: ___________________ Order number: _________________ Client's name: ______________ Client's address: ___________________ Client's signature (only in case of notification of this form on paper)